Refund policy

Return & Refund Policy – Godwim Wisdom Store

1. Overview

At Godwim Wisdom Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

This policy is designed to be transparent, easy to understand, and fully compliant with Google Merchant Center requirements.


2. Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, and in original condition.

  • The item must be returned with all original packaging, tags, accessories, and documentation.

  • Returns must be requested within 30 days of receiving your order.

Items that do not meet these conditions may not be eligible for a refund.


3. Non‑Returnable Items

Certain items cannot be returned, including:

  • Perishable goods

  • Digital products

  • Items marked as final sale

  • Items damaged due to misuse or improper handling

  • Gift cards

If an item is non‑returnable, it will be clearly indicated on the product page.


4. How to Request a Return

To start a return:

  1. Contact our support team at support@trendflow.it

  2. Provide your order number, product name, and reason for return

  3. Wait for approval and return instructions

  4. Ship the item back using a trackable shipping service

We do not accept returns without prior authorization.


5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • If the return is due to our error, we will cover the return shipping fee.

Shipping fees paid at checkout are non‑refundable.


6. Refunds

Once your return is received and inspected:

  • You will receive an email notification confirming approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Refund processing times may vary depending on your bank or payment provider.

We do not issue refunds for items returned in used or damaged condition.


7. Exchanges

We offer exchanges for defective or incorrect items only.

If you received the wrong product or a damaged item:

  • Contact us within 7 days of delivery

  • Provide photos of the issue

  • We will arrange a replacement at no additional cost


8. Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us immediately at [your support email]

  • Include your order number and photos of the issue

  • We will resolve the problem quickly with a replacement or refund


9. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or payment provider

  • Contact your credit card company

  • If the issue persists, reach out to us at support@trendflow.it


10. Contact Information

For any questions about returns or refunds, contact our support team: support@trendflow.it